What should I do if my product develops a fault?

Please see our Frequently Asked Questions area for possible solutions to any problems you may be experiencing. If your product has developed a physical fault, it will have to be returned to us or the retailer from whom it was purchased. FAQ section

If you do wish to contact us regarding a faulty product, please do so by emailing info@hope.com.pk or telephoning +92-42-37233340. Please provide as much information as possible, such as the exact product model including any details on the product such as aperture and filter thread size, and a full description of the fault.

How do I return a product?

The most appropriate way to return a product to us is to take it back to the retailer from whom it was purchased. Alternatively, you can return it directly to us if it was under warranty and is authentic genuine product officially launched in Pakistan by Hope Enterprises (Sole Distributors in Pakistan). You should complete our online Customers Repair Form by following the link below. Once the form is submitted you will receive a confirmation email with product serial number. Print a copy of this email confirmation and include it with the item to be returned. Alternatively, if you prefer not to use our automatic online form then please enclose a cover letter giving your full contact details and a brief description of the fault. Whichever method is used, if the item is under warranty a copy of your proof of purchase receipt should also be enclosed. Please note that all non-Sigma packaging will be discarded at the time of opening your parcel and that all equipment we return will require a signature for delivery.

CLICK HERE to open the Online Returns/Repair Request Form

1. Complete form online using the link above.

2. Print copy of confirmation email with the serial number of your unit and include it in your returns package. If you do not use our online system then include a cover letter with details as listed above.

3. Include a copy of your sale receipt if item is under warranty.

4. Ship in secured packaging using an insured/tracking method or provide to your authorized SIGMA Pakistan reseller to send on your behalf.

Our postal address is:

Hope Enterprises,

86 Chamberlain Road

Nisbat Chowk, Lahore

Pakistan

If possible, please provide an email address as this will allow us to acknowledge receipt of your product by email, otherwise we will post you a letter of confirmation of receipt, including a unique reference number which you should keep in case you need to contact us regarding the repair.

How much will it cost?

If the product is still within its 1 year manufacturer’s warranty the repair will be free of charge. If however the product is outside of the warranty period, or the fault is not covered by the warranty, we will raise an estimate on inspection of your product. A repair will not be carried out until we receive confirmation that you are happy to proceed. if you refuse the estimate, we will return your product un-repaired, however this will incur a small charge (see service tariffs for details) which covers admin and return postage costs. We therefore recommend looking at our service tariffs which indicate our standard charges. All standard charges include parts, labour, return postage and VAT.

Please allow 2-3 weeks for the repair. In the unlikely event it exceeds this, please contact us with your reference number for further details.

Do I need to contact you before returning a product?

Generally, there is no need to contact us prior to returning your faulty product.

If you do wish to contact us regarding a faulty product, please do so by emailing info@hope.com.pk or telephoning +92-42-37233340. Please provide as much information as possible, such as the exact product model including any details on the product such as aperture and filter thread size, and a full description of the fault.