SIGMA Warranty
SIGMA Warranty Policy
SIGMA products come with a one year standard warranty and one year extended warranty (free 2 years warranty) starting from the purchase date. To use this warranty, you'll need to provide both your warranty card and a copy of your original purchase invoice. This policy is designed to give you peace of mind and assure the quality of your SIGMA product.
SIGMA Warranty Validity Terms and Conditions
Warranty coverage is applicable under the following conditions:
- Every brand-new SIGMA product bought from an authorized dealer in Pakistan includes a 2 years warranty. This warranty covers any manufacturing defects, firmware issues, or technical malfunctions.
- Your warranty period begins on the date you purchase your SIGMA Lens and lasts for two years from that date.
- To be eligible for a warranty claim, products must be registered with SIGMA Pakistan within 30 days of the purchase invoice date.
- Products not registered with SIGMA Pakistan will not be covered by a warranty.
- When sending your SIGMA product in for warranty service, please be sure to include a printed copy of the confirmation email (which will include your RMA number), the warranty card (filled out carefully without tampering or cutting) along with a copy of your original sales invoice/bill/receipt as proof of purchase date (which is the start date of your warranty). Any damage considered beyond normal use will void all warranties.
- This warranty excludes SIGMA cine lenses and accessories.
Important Information Regarding SIGMA Products in Pakistan
Hope Enterprises is the exclusive authorized importer and distributor of SIGMA products in Pakistan, providing all official service and support.
Beware of “Grey Market” Products:
What might seem like a good deal initially can come with significant drawbacks. Grey market products often change hands multiple times, may lack proper protective packaging, and can be stored in substandard conditions. These factors can compromise a product’s performance and lifespan, even if initial issues aren’t apparent.
Grey market suppliers engage in illegal practices that harm legitimate retailers and mislead customers. While these products might come with a limited seller’s warranty, they are not covered by Hope Enterprises’ official warranty. Maintenance fees will apply for services on such items. Genuine SIGMA products sold through official channels in Pakistan come with specific manuals, warranty cards, and accessories that differ from those intended for other global markets. Many grey market products are sold online/offline at deceptively low prices.
Please Note: Products not imported by Hope Enterprises or not purchased from authorized SIGMA dealers will not be covered under warranty, regardless of the service required.
Reminder: Any SIGMA product with a missing or incorrect serial number will be classified as a “defective product” and will not qualify for warranty coverage.
